The Helm COVID-19 Update - Temporary Closure Info
May 11, 2020, update - Relocation and Reopen Date
We have taken the opportunity during our closure to move to a fresh new space! Although the Alberta government is allowing retail stores to open beginning May 14, we are taking a few extra days to get set up in our new location. We aim to open on May 22, 2020, at which point we will be back to regular store hours.
Once we reopen, rest assured that we will be following all AHS guidelines to ensure your safety and the safety of our staff.
March 28, 2020, update
Although AHS continues to rate the coronavirus disease (COVID-19) risk level in Alberta as low, it is our duty to do all we can to protect our community.
We have made the decision to be proactive in preventing the spread of COVID-19. We will be temporarily closing our store doors as of 5pm March 16, 2020, until further notice. We will reopen as soon as it is safe to do so, and we will provide updates as needed.
In the meantime, all of our inventory will be available online, and we are offering free shipping and returns as well as an extended 90-day return policy. Online orders will be filled and shipped out twice per week as long as courier services are running. Further details are found below.
Our customer service team will be available during regular store hours through email and social media. Any remaining items that we have in the store can be picked up by appointment once our store re-opens. Please get in touch with your sales associate or email us at firstname.lastname@example.org.
We have a lot of exciting things planned for the spring/summer season, and despite the changes, we are still looking forward to sharing them with you. We will continue to post content on our website, newsletters, and social media, which we hope will provide a bit of light entertainment in the coming weeks.
Flexible Shipping and Return Policy
In order to make this a little easier for you, we are offering more flexible shipping and return policies for online orders for the foreseeable future.
- Free Canada-wide shipping and returns on regular-priced purchases
- Extended 90-day return policy on regular priced online purchases
These new policies are valid as of March 13, 2020, and will remain in place until further notice. If you have any questions about ordering online, feel free to reach out and we will gladly help you with the process.
Potential Shipment Delays
Many factories in Italy have been temporarily shut down, which may delay the production of custom items. We are monitoring the situation closely and are reaching out to all customers directly to provide updates on their orders. Item pickup can be arranged via appointment after we have re-opened.
What is most important is the health and safety of our community. We appreciate your support and will keep you updated if changes occur.
Please feel free to reach out with any feedback, questions, or concerns. We’re here for you, and we look forward to seeing you again soon.
The Helm Team